In addition to the relevant Take Control permissions, you must log in to the Dashboard using a Two-Factor Authentication (2FA) active login before you can initiate a remote session. Take Control (N-able) will continue to work on older Operating Systems, but we no longer test, develop or provide support for these versions. Take Control (N-able): mac0S 10.12 and later are classed as Supported. Take Control Viewerįor supported Operating Systems and associated Monitoring Agent (where applicable), see Supported Operating Systems: Windows and Supported Operating Systems: Mac The Take Control viewer, which is installed on devices providing assistance, is available for the following Operating Systems. Where these permissions are not set, the technician connecting to the remote device may be unable to view or share the screen. For more information, see Configure macOS for Take Control sessions. Windows Server 2008 and Windows 7, supports Server Core versions of Windowsĭue to Apple updates, from macOS 10.14 (Mojave) the end-user must authorize access and interactions for remote control solutions. The Take Control host, which is installed on devices requiring assistance, is available for the following Operating Systems. To use Take Control,the following monitoring Agents are the required as specified on the target devices.įor information about updating the Agents, see Update the Windows Agent and Update the Mac Agent. the available number of permanent agent installsįor more information, see License and role information in the Take Control User Guide.the number of technicians who can log into Take Control at the same time.You will need to wait until the first incoming connection is made to your Mac before you can add this process.Take Control Requirements and Permissions License and role information Unfortunately, it is not possible to grant access to the TeamViewer_Desktop process manually. You will need to grant access once again by clicking the button “Open System Preferences” and following the same steps outlined above. The first time a connection is made to your Mac after doing this, you will be presented with the Accessibility Access dialog once more, but this time referring to the new process. This is also the case when using TeamViewer Host. If you enable the setting Start TeamViewer with System, which is found in TeamViewer’s Preferences, then TeamViewer will restart using a different process called TeamViewer_Desktop. How to grant access when starting TeamViewer with System
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